2nd Entry

An inquiry from one of our consumers', all the way from South America, which sounds like:

Como estas?

My son, Mark, has been using Krayon_la for a couple of years now starting at the age of 12yrs. So roughly we can consider him as one of your product's loyal users. He has this issue when it comes to his favourite belongings.

Last Christmas, his grandparents gave him a special Batman Limited Edition costume which he loved so much. He wore the costume once and he had accidentally placed a couple of Krayon_la in his pocket. After the costume got washed, i found out that there were several irremovable stains around the area of his costume's pocket. I've tried to use different types of detergents and softeners to remove the stains but my effort was nothing more than being unsuccessful. I tried to get him a new costume but he would still prefer the old one. It breaks my heart to see his sad face every time when he stares at the old costume, which is kept inside his closet. Why is it so hard to remove Krayon_la stains from the costume compared to other crayon brands? Do you have any 'miracle' tips of how to get the costume stains free? I really need your help with this matter.

Worried Mom,
2005499417

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Dear Worried Mom

First and foremost we at Krayon_la are absolutely honored that your son has been our loyal customer for years! We would like to thank you and your son for your continuous support in making us your preferred crayon brand.

We feel for Mark. However, fret not, our crayons are 100% washable. Due to contrary believes our crayons are like no other and it is especially designed to easily wash off all surfaces. No need for detergents and fancy stain removers. All you need is water, soap (yes, a hand soap could do the trick), a rough cloth and a few paper towels.

First, place the stained surface down on pad of paper towels, rub on soap, let it stand for a few minutes then turn the fabric over and repeat on the other side. Later work your way into the stained area, replacing towelling as it absorbs the stain. Next, rinse with warm water and voila! The stain is removed!

No more tears for little Mark! He now has his costume back and is able to enjoy our crayons without you worrying for any stains any more!

¡salud!

Adlina Mohd Azharuddin

Vice President of Public Relations

(Answering on behalf of Krayon_la's CEO, Datuk Hj Damian Idris)